Fibion Inc. Terms and Conditions of Sale (“Sales Terms”)

These Sales Terms are applicable to the Store (“Online Shop”) at the and to orders and sale transactions for Products available at the Online Shop (“Product”).

The Online Shop is owned by and operated by Fibion Oy, registration number 2603410-2 (together “Fibion”, “we” or “us” as the context may require).

With regard to your purchases in the Online Shop we will communicate electronically by posting electronically or sending emails. You agree that all agreements, disclosures, notices and other communications that are provided electronically satisfy any legal requirement that such communications be in writing.

Please note that these Sales Terms do not affect your statutory rights, which cannot be limited or waived by contract.


  1. About These Sales Terms

These Sales Terms only apply to purchases made in Other web sites may have different terms and conditions. From time to time Fibion may change or alter these Sales Terms which will be applicable to orders placed on or after the date stated by Fibion. Information contained in Fibion’s brochures, advertising or other written materials is for information only and not an offer by Fibion to supply any Products.



  1. Placing an Order

To be able to buy Products you have to:

  • be at least 18 years of age;
  • provide your name and address, phone number, email address, payment details and other required information;
  • provide a delivery address (Note that Fibion may be unable to deliver to certain addresses, including but not limited to P.O. Box addresses, overseas army addresses, hotels, hostels or prisons.)


  1. Order and Contract Formation

You agree that your order is an offer to buy the Products listed in your order (under these Sales Terms). All orders must be accepted by Fibion reserves right not to accept abnormal orders or orders which Fibion suspects are not placed in good faith.

After having received your order, we will send you an acknowledgement email with details of the items you have ordered and your order number. Acceptance of your order and the formation of the contract of sale between Fibion and you will not take place until you have received Your Fibion Order confirmation email.


  1. Prices, Charges, Taxes, Shipping and Handling

The price charged for a Product will be the price in effect at the time the order is placed. Price is set out in the order receipt and order confirmation emails. Fibion reserves the right to change prices at any time without notice. Price increases will only apply to orders placed after such changes.

Prices for the Products exclude VAT or other applicable taxes and fees and do not include charges for shipping and handling. Separate charges for shipping, handling and their related VAT or other taxes will be shown on Your Fibion invoice.


  1. Product Availability and Delivery

Fibion does not guarantee the availability of any Product in the Online Shop. Fibion reserves the right, without liability, to change, discontinue or stop making any Product. We will provide you with the information on the latest expected delivery date.

In case you unreasonably defer delivery or delay the receipt of delivery after we have notified you that we have tried to deliver the ordered items, or if you have provided us with an incorrect delivery address, the delivery package will be returned to us. If the items remain undelivered after the first delivery attempt for a period of 7 working days and are returned to us undelivered, we consider that you have exercised your right to cancel the contract. When we receive the returned delivery package we will refund you in accordance with our return policy less the reasonable additional costs incurred by Fibion.

Fibion shall not be held responsible for delay or failure to perform if the delay or failure is caused by any circumstances beyond its reasonable control including but not limited to acts of war or terror, strikes, local or national states of emergency, power or utility outages, failure of transportation facilities, earthquakes, or other natural disasters.


  1. Compatibility and Product Information

When placing your order please ensure that the Products you purchased are compatible for your intended use. Please use the information provided in the Online Shop as reference when checking compatibility. In the event of a difference between the Online Shop content and any other Fibion or other web site (or any other source of information) the compatibility of Products as shown on the Online Shop at the time of purchase will be seen as taking precedence. We encourage you to examine the delivery package and received items within 30 days after they are delivered to you and check their condition and that the content of the delivery package is complete.


  1. Payment

Payment shall be made by means of payment approved by Fibion and listed in the Online Shop ( As your Order confirmation email is your proof of purchase, we recommend that you save and print that document for your potential future use.


  1. Title to Products

Fibion retains full legal title to Products until it has received all amounts due on the ordered Products.


  1. Return and Refund

Fibion 30 Day Satisfaction Guaranteed Return Policy

If you are unsatisfied with your purchase from for any reason, you have 30 days from the date of purchase to request a full refund. You may return any product purchased on (“Product”).

To qualify for a refund, all the following conditions must be met:

  • A Return Merchandise Authorization (RMA) must be requested from our customer service team within 30 days of your purchase date. To request an RMA, contact according to the information given under "Contact".
  • The RMA number must be included along with your returned product.
  • Returned product(s) must be in good physical condition (not physically broken or damaged).
  • All accessories originally included with your purchase must be included with your return.

Additional terms and conditions:

  • You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to Fibion.
  • Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
  • If you return Product to Fibion (a) without an RMA from Fibion or (b) without all parts included in the original package, Fibion retains the right to either refuse delivery of such return or charge you a restocking fee of 15% of the original price of the product or the retail value of the missing accessories, whichever is higher.
  • Refunds will be processed and paid within 3 weeks of Fibion’s receipt of Product.


  1. Warranties and Statutory Rights

A Fibion limited manufacturer’s warranty offered for Products will be included in the user guide or included in the Product’s packaging or made available otherwise to you. For more information please see details of the applicable Fibion warranty.


  1. Personal Data

The Fibion privacy policy and provisions in these Sales Terms govern the use of your personal data. Purchasing of goods in the Online Store requires that you accept the Fibion privacy policy.


  1. Our Liability

These Sales Terms set out the full extent of our obligations and liabilities in respect of the Products. To the extent permitted by applicable law, there are no other conditions, warranties or other terms that are binding on us than the ones mentioned in these Sales Terms. Especially, we will not be responsible for ensuring that the Products are suitable for your purposes.

We shall not be liable whether in contract, tort or otherwise for any economic losses (including without limitation loss of profits, loss of contracts, loss of income, business or anticipated savings), loss of goodwill, loss of data, or reputation or for any special, consequential, indirect or punitive loss or damage of any kind howsoever arising. However, nothing in this Section 12 shall affect your statutory rights and nothing in these Sales Terms seeks to limit or exclude liability for any of the following:

  • a. liability based on mandatory law.
  • b. intentional conduct;
  • c. wilful misconduct or gross negligence; or


  1. General

If any provision or provisions of these Sales Terms shall be held to be illegal, invalid or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in any way be impaired or affected.


  1. Governing laws

These Sales Terms shall be governed and construed in accordance with laws of Finland.


  1. Feedback and Contact

If you wish to contact us about these Terms, you may contact us using the information below.

Via our website:

By mail:

Fibion Oy
Emännäntie 19 C 16
40740 Jyväskylä