Support

1. Install a Fibion tool

For Windows Users
  1. download the Fibion Standalone Tool Beta package from here
  2. unzip the package to a convenient location on the hard drive
  3. open Fibion Standalone Tool
    • open from [convenient location]\Fibion Standalone Tool 0.03\Start.bat
    • allow the program to run if Windows alerts about it (beta executable is not signed)
For macOS Users
  1. download the Fibion Sync Tool Beta 2 package as or zip
  2. double click the (unzipped) .dmg file to open the Fibion Sync Tool window
  3. drag the Fibion Sync Tool icon to /Applications (an administrator password may be needed)
  4. Fibion Sync Tool Beta 2 will now be installed to /Applications
  5. open Fibion Sync Tool
    • on the first run, you may need to confirm that you want to open an application downloaded from fibion.com
Settings for macOs Users (optional)
  • press down the Option key on your keyboard and click the "F" icon in the menu bar
  • in the midsection of the menu displayed, you can enable/disable automatic convenience features for the synchronizations by selecting/deselecting the following menu items
    • "Show in Finder" shows the saved data file in Finder
    • "Erase device" erases the data from the device
    • "Use upload form" opens Fibion Upload in a web browser

2. Start a measurement

For Windows Users
  1. attach the device to your computer with a USB cable
  2. open Fibion Standalone Tool
  3. click the Login tab, and then click the OK button in the Login dialog (use the default credentials)
    • login as: "User"
    • password: "password"
  4. clear the device memory by clicking the Clear Data button (a confirmation will be asked)
    • by doing this you will permanently delete the previous data from the the device
    • if you are not sure that the previous data is saved, please make a backup copy of it by clicking the Read Output (old) button before proceeding
  5. start a new measurement with the Start Measuring button
  6. click the Device Info tab and make sure the following applies
    • measuring = True (the measurement has been started correctly)
    • battery level = approx. 4100 (the battery of the device is full)
    • number of blocks = approx. 0 (the memory of the device is empty)
  7. log out of the program by clicking Logout
  8. before ejecting the device from the computer, make sure that the red LED goes out in indication that the battery is charged
For macOS Users
  1. attach the device to your computer with a USB cable
  2. open Fibion Sync Tool
    • Fibion Sync Tool is now available on the menu bar (the "F" icon)
  3. confirm that the correct device is selected for synchronization
    • click the "F" icon, and in the Device sub menu, compare the selected device number to the number printed on your device
  4. click Synchronize
    • a Save As dialog box will be opened (if there is data in the device)
  5. in the Save As dialog box, select a directory in which the data file will be saved
    • give a descriptive name to the data file, so it can be easily located later
  6. as the data transfer is completed, the data file will be shown in Finder by default
  7. the device is now ready for another measurement
    • on a successful synchronization, the data is permenently erased from the device and a new measurement is started by default
  8. before ejecting the device from the computer, make sure that the red LED goes out in indication that the battery is charged

3. Perform a measurement

Ask your client to write her background information to the end-user guide and background info sheet.

Download end-user guide and background info sheet to give to your client.

Guide your client to wear the Fibion Device in the front pocket of trousers or on the leg with the leg strap in front of thigh. Wearing the Fibion Device on side of thigh reduces the accuracy of sitting and activity class idetification.

Guide your client to wear the Device for 7 days, 14-15 hours a day excluding sleeping time, resulting in best accuracy. However, it is possible to generate Fibion report from a minimum of 8 hours of data from one day. If worn during sleeping, some of the light sleep time may be classified as sitting time and thus reduce the analysis accuracy. Do not wear the Device in water or shower

4. Create a report

For Windows Users
  1. attach the device to your computer with a USB cable
  2. open Fibion Standalone Tool
  3. click the Login tab, and then click the OK button in the Login dialog (use the default credentials)
    • login as: "User"
    • password: "password"
  4. stop the measurement by clicking the Stop Measuring button
  5. save the collected data to your computer by clicking the Read Output (old) button
    • the program will ask you where you would like to save your data
    • determine the name for the file and add ".csv" to the end of it. (for example data.csv)
    • finally, click the Save button
  6. go to Fibion Upload
  7. sign in with your Fibion Code
  8. transfer the data to the analysis service by clicking the data upload area of the application and by selecting the data file from the Open File dialog
    • alternatively, you can drag and drop the data file to the data upload area
  9. select the dates you want to include into your analysis (from the day picker)
  10. fill in the email address where you want the link to the Fibion Report sent to
  11. fill in the other information concerning the person measured (drop-down menu)
  12. send your data to be analyzed by clicking the Send Data button
  13. you will soon receive an email that contains the link to the analysis report
For macOS Users
  1. attach the device to your computer with a USB cable
  2. open Fibion Sync Tool
    • Fibion Sync Tool is now available on the menu bar (the "F" icon)
  3. confirm that the correct device is selected for synchronization
    • click the "F" icon, and in the Device sub menu, compare the selected device number to the number printed on your device
  4. click Synchronize
    • a Save As dialog box will be opened (if there is data in the device)
  5. in the Save As dialog box, select a directory in which the data file will be saved
    • give a descriptive name to the data file, so it can be easily located later
  6. as the data transfer is completed, the data file will be shown in Finder by default
  7. go to Fibion Upload
  8. sign in with your Fibion Code
  9. transfer the data to the analysis service by clicking the data upload area of the application and by selecting the data file from the Open File dialog
    • alternatively, you can drag and drop the data file to the data upload area
  10. select the dates you want to include into your analysis (from the day picker)
  11. fill in the email address where you want the link to the Fibion Report sent to
  12. fill in the other information concerning the person measured (drop-down menu)
  13. send your data to be analyzed by clicking the Send Data button
  14. you will soon receive an email that contains the link to the analysis report
  1. open Fibion Report Manager
  2. in the sign-in view, fill in the email address you have previously used in the creation of the reports and click the button
    • you will soon receive a sign-in code to your email
    • you may use the sign-in code only once
    • the email address is your username in Fibion Report Manager
    • for security reasons you are required to sign into the application at least once a day
    • you can create Fibion Group Reports out of the Fibion Reports you have previously created using your email address in Fibion Upload
    • if you wish to view reports within your workspace that were created using another email address, you can request the linking of the other email address to your account by clicking the Add Reports button and then by selecting Request Account Linking
  3. in the sign-in view, fill in the sign-in code you received and then click the button
    • the workspace of Fibion Report Manager is then displayed
  4. if you have not created any reports yet you can do so now by clicking the button
    • click the button to display the newly created reports in the Reports column in the order that they were created
  5. to create a group report please select the reports you want to include by moving them into the Select column
    • the reports can be moved by clicking the buttons of the report elements
    • a report element includes the identifiable information of a report
    • you can open up a report in a new window by clicking the gender/age row
    • the second row of the report element displays the date and time in which the report was created
    • the third row displays the measured time period that was analyzed in the report
  6. after all of the intended reports are moved into the Select column, click the Create Group Report button.
  7. a new group report element will appear soon in the Group Reports column
  8. the group report can now be opened by clicking the people count row
    • at this stage you might want to make a note of the link of the group report for later use
    • by clicking the Includes row of the group report element you will see a list of the shortened addresses of the reports that were included in the group report
    • this is how you can confirm that all the intended reports are included
    • if you wish to add or remove reports from the group report, please create a new group report by starting over from the step 5 of these instructions

In the online reports, instructions for the interpretation of the reports can be found by pressing the question mark icon at the lower left corner of each report.

In addition, you can download a guide for Fibion report interpretation.

1. Keep it clean and dry

Regularly clean your Fibion Device, especially after working out and sweating. To clean your Fibion Device, do not use household cleansers. Instead, use a soft towel. For tough spots or stains, scrub with a wet, soft-bristled toothbrush.

The Fibion Device is not waterproof. If your Fibion Device gets wet—like after sweating—dry it thoroughly before putting it back in your pocket or thigh strap.

2. Give your Leg a Rest when Using the Thigh Strap

Ensure that the band isn’t too tight when you are using the thigh strap for a longer period of time. Prolonged rubbing and pressure may irritate the skin, so give your leg a break by removing the thigh strap during the night, unless you are instructed otherwise by a medically trained professional.

If you have eczema, allergies or asthma, you may be more likely to experience a skin irritation or allergy from the thigh strap. Whether you have the conditions above or not, if you start to experience redness or skin irritation on your leg, remove your Fibion Device. If symptoms persist longer than two to three days of not using your Fibion Device, contact a dermatologist.

3. Wash the Thigh Strap and Pouches regularly

Hand wash the strap and pouches in lukewarm water. Use only mild detergent. Rinse thoroughly and drip dry only.

1. Fibion Upload does not accept a data file

a) Fix an occasional data issue (Fibion Data Fixer)

If you encounter an occasional issue with a data file, Fibion Data Fixer can be used to attempt to automatically fix the data file.

Fibion Data Fixer includes a set of tools that can be set on/off and utilized to repair and manipulate the data files. Sign in with your Fibion Code. The fixed data file is downloaded automatically as the data processing is completed.

  • Repair common issues (default)
    • A general tool that fixes previously encountered data errors. The tool locates and fixes the errors automatically. It is recommended to leave this tool on if the other tools are also used. Experienced users can set the tool off when applicable to save time.
  • Timeline correction tool
    • A tool for experienced users that shifts the entire timeline of the data. The tool asks the user to enter a timestamp (ISO 8601) that is used as the starting point of the corrected timeline.
  • Sleep hours removal tool
    • A tool for experienced users that removes sleep hours from 24/7 measured data files. The tool asks the user to enter typical points in time in which the measured person goes to sleep as well as wakes up and removes the hours in between from all the days included in the data.

The data files processed by Fibion Data Fixer fix should be accepted by Fibion Upload.

b) Fix systematic data issues (Windows Time format)

If you are using Fibion Standalone Tool on Windows and Fibion Upload rejects all your data files, the typical scenario is that the current date and time settings of Windows are incompatible with Fibion Standalone Tool.

To fix the issue, change the date and time format of Windows as follows:

  • Short time: H:mm
  • Long time: hh:mm:ss tt

Further instructions on how to change the settings can be found by following this link.

If you are using a work computer, you may need to contact your IT support to change the settings.

The data files created after the fix should be accepted by Fibion Upload.

1. Why Fibion is better than consumer trackers?

The Fibion Device measures sitting and physical activity based on accurate accelerometer technology.

The main difference to wrist- or waist-worn consumer trackers is its placement. Fibion is worn on the thigh, which means that it can compared to other trackers accurately and reliably detect and differentiate periods of sitting, standing and cycling among other activity types based on the position and movement of the thigh.

2. How accurate is Fibion?

When worn in a thigh strap, Fibion measures 100% of the time spent sitting, and 97,9% of the time spent standing correctly.

When worn in the front pocket of trousers, Fibion measures 92,5% of the time spent sitting and 100% of the time spent standing correctly.

Across all activity types it detects, Fibion measures 97% of the time correctly when worn in a thigh strap and 92,8% correctly when worn in the front pocket. Because of the accurate recognition of different activity types, the estimated energy expenditure is only 0,8% below that of directly measured energy expenditure. These features make Fibion the most accurate sitting and physical activity measuring device on the market.

3. What are the Fibion Recommendations based on?

The Fibion Recommendations and Fibion Points are based on scientific research conducted at the Department of Biology of Physical Activity, University of Jyväskylä, Finland, as well as on hundreds of population-based studies including tens of thousands of participants.

The Fibion Report interprets health risks and benefits of sitting and physical activity using scientific data and the given background information of the individual wearing Fibion. The results are given in respect to comparable data from scientific research.

Send a Support Request

If you encounter a problem with a Fibion product, please send us a support request below.

Your message has been sent. Thank you!

This site is protected by reCAPTCHA v3 and the Google

Privacy Policy and Terms of Service apply